Welcome to our FAQ page, where we’ve compiled answers to some of the most common questions we receive. We hope you find the information you’re looking for here. If you have any other questions, make an enquiry .

When are you open?

Office hours 9 till 4 Monday to Friday and 9 till 12 on Saturday mornings, office shut on public holidays.

Emergency service available from 7 am to 7 pm 7 days a week. Please leave a message and your call will be returned as soon as possible.

We only have 2 staff members so there are times when we can not be available, our message service will let you know if we are closed and when we will reopen.

What payment methods do you accept?

Bank transfer, Credit card payments attract 2.5 % transaction fee. Vet Pay available for cremation through the vet surgery.

What area do you service?

Home and Vet Surgery visits available in Mackay and surrounding areas.

Vet Surgery only service offered from Moranbah, Proserpine and Cannonvale.

How Long Does It Take To Cremate A Pet?

30 mins to 3 hours depending on the size of your companion.

Your companion has their cremation within 1 to 2 business days of arriving with us.

What If My Pet Dies At Home? Can you collect my pet from my home?

Our emergency home visit service is available from 7 till 7, 7 days week, please leave us a message if you require our services and we will return your call as soon as possible or if outside these hours when we reopen.

There are times when we are unable to cover weekends but our message will let you know we are not available.

Keep your companion wrapped in a sheet or towel and as cool as possible to we can get there.

Do you have containers or keepsakes available for my pet’s ashes?

Yes…the ceramic styles and rainbow bridge tin are included in the cost of the cremation and we have other options available at an additional cost that are always in stock.

We do have also have special order options that can be sourced from Final Touch Australia.

Please call for pricing and availability on these products. You can view the catalogue on the website.

How long will it take to have my pet return to me?

Please allow between 5 to 7 business days.

What checks and balances are offered to ensure that I am receiving my pet after cremation?

There are 2 steps in answering this question…the first of course is that all of our pets are individually cremated so you only get your companions ashes returned.

And then there is the identification of your pets.

Some pet crematoriums talk about patented pet tracking systems where they allocate a pet a number and this is how they are tracked. We do not need to do that. We are a small business with only myself who handles most of the transfers and Gary who handles most of the cremations.

Your companion already has their unique identifier when they come into our care from either home or the vet surgery. That is their first and last name. This name is with them throughout every stage of the cremation process from when the first arrive in our care until they are transferred back into the care of the vet surgery or back to your home.

We continually check your companions name through each stage of the cremation process much like when you are in hospital. Every time a process is done your companions name is checked.

Can I witness the cremation of my pet?

No, unfortunately we do not have either council approval or the accredited safety requirements in place to offer this service at this time.

Why Choose Us?

We treat the pets in our care with the gentleness, dignity and respect that your family member deserves.